Frequently asked questions
Is every piece handmade?
Yes. Each piece is carefully handcrafted with patience and attention to detail.
Our jewelry combines traditional embroidery techniques with silver craftsmanship. Because every piece is made by hand, small variations may occur — making each creation truly unique.
Are all pieces exactly the same?
No. Handmade jewelry carries the signature of its maker.
Just like no two snowflakes are identical, no two handmade pieces are exactly alike. Slight differences in embroidery, texture, or finishing are part of the beauty and story behind each piece.
What materials do you use?
Our pieces are created using carefully selected materials, including high-quality silver-plated elements, embroidery threads, and handcrafted details.
Each material is chosen to balance beauty, durability, and comfort for everyday wear.
Is your jewelry suitable for sensitive skin?
Our silver jewelry is designed with comfort in mind.
However, everyone's skin is different. If you have particularly sensitive skin, we recommend checking the material details of each product or contacting us before purchase.
How is each piece made?
Every piece follows a thoughtful handmade process:
- Selecting materials
- Creating embroidery details
- Crafting and refining silver elements
- Carefully assembling each piece
- Quality inspection before shipping
Each step requires time, patience, and skilled craftsmanship.
Why does handmade jewelry take longer to ship?
Unlike mass-produced jewelry, handmade pieces require individual attention.
The time spent creating each detail ensures that every piece meets our quality standards before reaching you.
Do you ship internationally?
Yes. We currently ship worldwide.
Shipping availability and delivery times may vary depending on your location.
How long does shipping take?
Orders are usually processed within 3–5 business days.
After processing:
- Standard shipping: approximately 7–15 business days
- Delivery times may vary depending on destination and customs processing
You will receive tracking information once your order has been shipped.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email with your tracking number.
You can use the tracking link provided to follow your package journey.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours after placing your order.
Once your order has entered the production or shipping process, changes may no longer be possible.
Do you accept returns?
Yes. We accept returns within 7 days after delivery.
Items must be:
- Unworn
- Unused
- In original condition and packaging
Please contact our customer support team before returning your item.